Refund policy
Return & Refund Policy
At cruiser handle co, each product is custom-made to order. Because of this, we do not accept returns or refunds for change of mind, incorrect selections, or custom logo/image uploads.
Returns & Replacements
We will provide a replacement or refund if:
- Your order arrives damaged
- The product is faulty or defective
- You receive the wrong item
If there is an issue with your order, contact us within 7 days of delivery with:
- Your order number
- Photos of the issue
- A brief description of the problem
Custom Products
Products featuring custom text, logos, or uploaded images are considered final sale items and cannot be returned unless faulty.
Customers are responsible for ensuring:
- Uploaded files are correct
- Vehicle model selection is accurate
- Spelling and customization details are correct before purchase
Fitment Notice
Our products are designed for specified vehicle models only. Please double-check compatibility before ordering.
Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Lost/stolen parcels marked as delivered
- Incorrect shipping addresses entered at checkout